OUR POLICIES

Background

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer, and our acceptance of that offer is deemed to occur upon our sending an order confirmation email to you indicating that your order has been fulfilled and is on its way to you.

1. Definitions

"Account" means collectively the personal information, payment information and credentials used by Users to access the Website.

"Carrier" means any third party responsible for transporting purchased Goods from our Premises to customers.

"Goods" means any products that The Company advertises and/or makes available for sale through this Website.

"The Company" means The Drinks Bakery Ltd, registered in Scotland, company number SC528496, having its registered office at The Drinks Bakery, 63 Queen Charlotte Street, Edinburgh EH6 7EY, United Kingdom.

"User" means any third party that accesses the Website and is not employed by The Company acting in the course of their employment.

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an adult. Payment information must be provided by or with the permission of an adult.

3. Business Customers

These Terms and Conditions do not apply to customers buying Goods in the course of business.

4. Intellectual Property

All Content included on the Website, unless uploaded by Users, including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of The Company, our affiliates or other relevant third parties and is protected by applicable United Kingdom and international intellectual property laws.

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated or unless given our express written permission to do so.

5. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of The Company or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.

6. Accounts

All information you submit must be accurate and truthful. You will keep this information accurate and up-to-date. We accept no liability for any losses or damages incurred as a result of your account details being shared by you.

If you have reason to believe that your account details have been obtained by another person without consent, you should contact us immediately to suspend your account and cancel any unauthorised purchases that may be pending.

7. Orders and Delivery

All Goods purchased by you will be delivered within 30 calendar days of our order confirmation unless otherwise agreed. The risk in the Goods shall remain with us until they come into your physical possession.

8. Returns Policy

If you receive Goods which do not match those that you ordered, please contact us within 14 calendar days to arrange collection and return. You will be offered a replacement or a full refund. We are fully responsible for paying shipment costs in this instance.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to indicate the Goods have been damaged, then contact us within 14 calendar days. We are fully responsible for paying shipment costs in this instance.

If you are based within the European Union, you have a statutory right to a cooling-off period of 14 calendar days from delivery. Please note The Company may not be able to accept returns under the cooling-off period if the goods have been unsealed after delivery.

9. Pricing and Availability

All pricing information on the Website is believed to be correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time. All prices on the Website include VAT. The Company's VAT number is GB306821910.

10. Limitation of Liability

To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein.

Nothing in these Terms and Conditions excludes or restricts The Company's liability for death or personal injury resulting from any negligence or fraud on the part of The Company.

11. Law and Jurisdiction

These Terms and Conditions and the relationship between you and The Company shall be governed by and construed in accordance with the Law of Scotland. The Company and you agree to submit to the exclusive jurisdiction of the Scottish Courts.

12. Contact

All notices shall be given to us by post to The Drinks Bakery, 63 Queen Charlotte Street, Edinburgh EH6 7EY, or by email to sales@thedrinksbakery.com.

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. We refer to this automatically collected information as "Device Information".

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as "Order Information".

Cookie Policy

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences over a period of time.

This site requires essential cookies to function properly. Our store, managed by Shopify, uses cookies to allow you to add goods to your shopping basket and perform authenticated actions like signing into your personal account. Learn more about Shopify's use of cookies.

Website Analytics

This Site uses Google Analytics to help us analyse how people use it. Google Analytics uses cookies to collect standard internet log information and visitor behaviour information in an anonymous form. No personally identifiable information is collected about you unless you explicitly submit that information on this website. Read more about how Google uses your personal information.

Email Subscriptions

You have the option to opt-in to our email newsletter at the time you place your order. We promise never to share your information and will only contact you with discount codes, special offers and news relevant to our products.

You can unsubscribe at any time by clicking the "Unsubscribe" link in any email, or by contacting sales@thedrinksbakery.com.

Advertising

We may display targeted advertising on other websites based on visits to this Site, using cookies provided by third parties including Google and Meta (Facebook / Instagram). You can manage your advertising preferences through the settings provided by each platform.

How We Use Your Personal Information

We use the Order Information we collect to fulfil orders placed through the Site, process payment, arrange shipping, and provide order confirmations. We also use this information to communicate with you, screen for potential fraud, and, where you have opted in, provide you with information about our products and services.

Sharing Your Personal Information

We share your personal information with third parties to help us use your personal information as described above — for example, we use Shopify to power our online store. We may also share your personal information to comply with applicable laws and regulations.

Your Rights

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. Please contact us using the details below to exercise this right.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Contact

For privacy questions or complaints, please contact us at sales@thedrinksbakery.com or by post to The Drinks Bakery, 63 Queen Charlotte Street, Edinburgh EH6 7EY, United Kingdom.

Subscriptions

When you purchase a subscription you'll receive repeat deliveries based on the subscription duration and frequency that you select. Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it at any time. Your order confirmation emails contain links to your order where you can manage your subscription directly.

Please see our Returns Policy for more details on returns and refunds relating to subscription orders.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfil and charge the full or remaining payment at a future date.

You can cancel a partially paid pre-order that has not yet been fulfilled. If the order has been fulfilled, you cannot cancel the order, but you can request a full or partial refund. Please see our Returns Policy for more details.

How to Cancel or Make Changes

To cancel or change your subscription or pre-order at any time, you can do so directly from the link in your order confirmation email. Alternatively, contact us at sales@thedrinksbakery.com and we'll be happy to help.